This has been our worst Father's Day ever, and we are deeply disappointed.

Subject: Complaint Regarding Disappointing Stay at Cape Town Lodge and Hotel Dear Cape Town Lodge and Hotel Management, I hope this message finds you well. I am writing to express my deep dissatisfaction with our recent stay at your establishment. I had planned an exciting getaway for my husband to celebrate Father's Day, but unfortunately, our experience was extremely disappointing. Here are the specific issues we encountered: 1. I paid R3000 in advance for extras such as breakfasts and bar drinks (via direct payment into the Cape Town Lodge Bank account) to ensure a seamless weekend. However, upon our arrival, the extra money was not found in the booking notes, despite receiving confirmation upon sending the proof of payment. 2. When the payment was finally located, it was discovered that a digit had been incorrectly captured by the person making the notes. 3. We were informed at the bar that we could not use the money for drinks. 4. At the restaurant, we were told the money could not be used for dinner. 5. Similarly, at breakfast, we were told the money could not be used. 6. There was a complete lack of communication between all stakeholders involved. 7. On Saturday morning, the Assistant General Manager intervened, and we were eventually assisted. 8. Additionally, the bathroom sink was blocked, and although this was reported, no action was taken to resolve it. 9. Lastly, the receptionist (whose name, if I recall correctly, was Lizel), was extremely rude to us on the 17th when we checked out. Given these numerous issues, I would like to know what steps the hotel will take to compensate us for this unsatisfactory experience. We paid a significant amount of money and could have chosen many other hotels for this special occasion, yet our weekend was ruined. This has been our worst Father's Day ever, and we are deeply disappointed. I look forward to your prompt response. Sincerely, Vanessa Becker *** Booking nr: ***