****** and HARASSMENT

On the 07 April 2021 we booked at the above mentioned establishment through Bookings.com a Premuim International Booking App. Our confirmation number was ***. The booking was for 1 night only prior to that we stayed at the establishment for two nights dated 27 and 28 and again on the 29 of March 2021 ,these bookings were under my name and booked under Booking.com. As mentioned earlier the 7th April booking was for one night. on the following day when we were due to check out ,I was rudely interrupted and harassed by series of calls from the hotel room landline whilst I was on work related online meetings , I had to excuse myself from this meeting that I have scheduled for this appropriate times due to my travel commitments. I take my job very serious as i hold a serious position in my company , the manner in which i was harassed and interrupted by the reception calls brought some disrepute to myself due to the fact that my colleagues had to prepare for this meeting to cater for my travel arrangement as i was due to travel on this day and wont be able to have much comfortable time for an online meeting. What shocked me the most was the fact that the check out time is 11 am , the reception called me at 09h56 am to indicate to me or rather to remind me about the check out time . When I raised this issue with him on the phone he said its a reminder , i then hanged up because i was very upset, after my work online meeting i packed my belongings headed to the reception to check out , and confronted him about this issue ,his response was more shocking ,he displayed strong rude ,corky behaviour and lacked remorse for his action. Upon inspecting his name badge i saw that his title says Janse Van Rensburg Manager, i immediately asked him to call senior manager ,Donovan came and just stood there and witnessed the strong verbal gesture and language exchanges ,he did nothing. At this juncture my day was ruined ,my work ethic was on the spotlight with my employer , my work involves alot of professionalism and all of this was compromised by this Janse Van Rensburg Manager . I suspect he is ****** because his actions are ****** and he definitely lacked guest etiquette .Its shocking that a premuim hotel can have such person as its manager, a rude, ****** ,condescending manager. This is a total disgrace . Its obvious this experience will be shared with my friends, the public across all my social media platforms .They need to know that this establishment is ****** and harassses its guests. The Western Cape often is flagged as a ****** province and my experience at this hotel confirmed such, i will do everything in my possession to alert other black profesionals and various political parties about this harassment incident so it never occurs again. SA is a constitutional democracy that protects rights of everyone ,it has no room for ******s like Cape Town Lodge Hotel and its managers Janse Van Rensburg and the apologetic Donovan . I wont be subjected to such not in my country!!!