NO REFUND!!!!

Was out for the evening, trying to be an abiding citizen, not drinking and driving, after you've indulged to much checking into a hotel seems like the most sensible thing to do. Went onto Agoda.com and got a room at the Cape Town Lodge Hotel. This was just after 00.19am. Booking confirmed, when I got to the hotel, they told me they have no rooms available which already annoyed me. But i asked if they could refund my money and get me a hotel with rooms available. The guy promised me my account was not debited, and advised me to which hotel i could use next. I thought i'd wait 2 days for the money to return into bank account, just to find that it never has and possibly never will. This is the reason: The booking was made after 12am so check is only 14:00 after that. ( which is a lie as I've made a booking way after 12am before and checked in mins later, with no hassel) Then they had to check footage to proof i was there, assuming i was lying. Then they didn't get footage. The lady Sandra, then shouted at me asking me who i spoke with, telling me that i need to deal agoda and them. After a while she says something doesn't seem right on the system after i confirmed my confirmation details. She says she call back. After she has no more defense reason for me not being wrong and her person who was duty the evening didn't can the room as i requested and not debit my card. So shoves me off and tell me to deal with agoda, knowing this is an international company and it would take me a while to get hold of them.

All i want is a refund. Who just gives money for free??

They have no way of speaking to clients as if we are given rooms for free. We actually pay for it. There is no attempt to make feel like i want to go back to the hotel again. Not even the guy who helped me the evening had any respect for who he was speaking with. Horrible service and day light *******!!!