1 reviews | Active since Jul 2021
Hotel ****
I am appauled at the service we received at cape Twon Lodge on 20th February. My company which is a Billion dollar one made a booking for myself and my the the week. we received confirmation of the booking and on the confirmation it even stipulated "Direct Payment by Guest", which is ourselves. Confirmation number B659457- We get to the hotel to find out that the hotel has cancelled our rooms without any notification sent or even a call asking us if we are still taking the accommodation. The cost of our stay would be R5320.00 for the week. The front desk then advises us that our rooms are cancelled and they are fully booked for the week leaving us stranded without anywhere to stay. minutes later we get told, they have a room for us at R1400.00 for the night, however, the rooms will be available from 21st February at R9000.00 per night. WTH??? Yet he just told us they were fully booked. How do they justify that price change. The guy at the frint desk then says the Hotel policy is that foreigners get first preference. This is why our bookings were cancelled, becuase they were aiming to get 9 times more for the rooms from foreigners and leave the locals stranded without even seeking alternative accommodation for us. This was a total **** and ******* which I will not accept. We are totally disgusted at the many and way in which we were dealt with by Cape Town Lodge. I would not recommend that anyone live there. This **** was also confirmed by the uber drivers as they confirmed that this is what the hotel does and other visitors also complained about it. It was the uber drivers who actually tried to assist by calling their contacts to find us accommodation. They were very helpful. Cape Town Lodge, this is not the last you will hear from me.
