Horrible Service

28 Jan 2021 I arrived at the hotel after booking with Agoda and getting a confirmation email from them.

When I arrived, I was told my booking is not reflecting. I then decided to go out and eat as the Lady advised that it happens all the time and should reflect in the next 10 minutes or so.

I did not received any call from them even though I had left my travel bag with them. I decided to call, and that's where everything went sour.

The lady kept on telling me that they won't check me in if my booking is not reflecting on their system, granted however my question was how do we resolve this as Agoda deducted the money.

She kept on saying the same thing, until I was starting to get annoyed as she was not telling me what she can to do to ensure the issue is fixed.

I took a cab back to the hotel, and was asked to wait for the Manager "Weitz", completely ignoring that I was even at reception, I had to greet him first and he continued to look at his computer and told me exactly what the lady at reception had told me.

Annoyed about this bad customer experience, I asked him to sort out the issue and what he did next was the worst thing a hospitality official can do to a guest. He aggressively showed me the sitting area and instructed that I go sit, I refused and told him that's utter bull, he said if I repeat that I'd be thrown out of the hotel, and I did as I felt strongly that his conduct was completely unacceptable.

He requested the lady to call security to remove me from the hotel, which I decided on my own to leave.

I ended up booking at a different hotel after paying Agoda who's in partnership with a number of Hotels including Cape Town Lodge, however i was thrown out like a dog because of their unrefined processes.