1 reviews | Active since Jun 2017

06 Jul 2017, 09:35

Terrible service

<p>Sent 3mail with 4 questions, one question answered. Sent follow up email - no response. Phoned and was promised they would arrange site viewing within 2 days. A week later still heard nothing.</p>

0
Replies (4)
Cape Connect Internet
Cape Connect Internet's reply06 Jul 2017, 09:48
Official

Dear Mr von Solms

On 28 June 2017 you telephoned our offices.

According to the call transcript, you requested information on installation costs and time to install, as per the email you had sent us. You spoke to a director or the company, who gave you this information over the phone.

Your allegations are untrue.

No number of negative reviews on Hellopeter can change the fact that you do not have line of site to our nearest tower and that we cannot provide you with service.

Cape Connect Internet
Cape Connect Internet's reply06 Jul 2017, 09:48
Official

Dear Mr von Solms

On 28 June 2017 you telephoned our offices.

According to the call transcript, you requested information on installation costs and time to install, as per the email you had sent us. You spoke to a director or the company, who gave you this information over the phone.

Your allegations are untrue.

No number of negative reviews on Hellopeter can change the fact that you do not have line of site to our nearest tower and that we cannot provide you with service.

Cape Connect Internet
Cape Connect Internet's reply06 Jul 2017, 09:48
Official

Dear Mr von Solms

On 28 June 2017 you telephoned our offices.

According to the call transcript, you requested information on installation costs and time to install, as per the email you had sent us. You spoke to a director or the company, who gave you this information over the phone.

Your allegations are untrue.

No number of negative reviews on Hellopeter can change the fact that you do not have line of site to our nearest tower and that we cannot provide you with service.

's update07 Jul 2017, 12:25
Reviewer Update

Even sending the reply 3 times does not make it true. The last arrangement we had was that you would contact my wife to arrange a site visit. That site visit never happened and there was no attempt to contact me or my wife. Or is it your business practice to make a rough assessment and if your potential clients would not have access, that they do not even deserve to be informed of this?