My first day with Cape Connect

Today is my first day using Cape Connect Connected my router and switched my internet on to see that i couldnt get anything past 40meg but im paying R1500 a month for a 100meg line,spoke to someone in support and they just ended up confusing me with technical internet talk which i dont understand saying that my hardware in my house is the problem or something like that.Anyway i couldn't make any progress so i asked if i could speak to a manager or director,i get told"'Your speaking to the owner of the company-you cant get any higher".He then tells me i must "decide if you want to keep the line like this or downgrade and you must make up my mind now before invoices kick in" I decided to keep the line like this and see if it gets better in the afternoon,now it wont even go higher than 10meg and ive sent 3 emails to the support 3 hours ago and still no respond... I guess this is my fault because i did look up Cape Connect to see reviews about them but i still decided to try them.