Fiber sucks
<p>I switched from a normal wifi company where I have a 2mb line to cape connect fiber with a 5mb line. However every evening when I need to use the internet the download speed struggles to reach 1mb. I emailed them a few times and on 6 June this was their response:</p> <p>Re: [Ticket# ********** ********** 16] 12 Heritage Close, Heritage Park<br />C<br />Cape Connect Support System ********** <p><br /> Reply|<br />Mon 06-12, 12:01 PM<br />You <br />Dear Samantha Mann,</p> <p>Thank you for your email.</p> <p>The internet is a network of networks.</p> <p>There is congestion on the network between Heritage Park and Teraco.</p> <p>We are not in control of that network. Dark Fibre Africa take care of that.</p> <p>They have been asked to sort it out. It's being dealt with.</p> <p>We all wait until they have done what they need to do.</p> <p> </p> <p>So basically saying it is not their fault. And it is still not working. All other internet comapanies have a service line you can contact for help 24 hours but not cape connect.</p> <p>PATHETIC!!!!!!</p>
Not only do we have 24x7 support. We also have 24x7 monitoring of social media...
Here is your current traffic graph:
http://www.cape-connect.com/smann/SM1.png
You are regularly downloading at well over your 5Mb connection speed. At the moment a device called "Samantha" is downloading via both IPv6 and IPv4 to the tune of nearly your entire available queue.
http://www.cape-connect.com/smann/SM2.png
We are providing you with a 5Mb upload and 5Mb download fibre connection. If you are using ALL that available bandwidth on one device, nothing else will be able to work or stream or go anywhere on the internet.
Streaming requires between 5 and 25 Mb to work effectively, depending on which streaming service you are using.
In addition to the Samantha device, you have two Androids and one iPhone also connected and using bandwidth.
To put it simply: We provide you with a "pie" of internet. That is divided up among whatever connects to your internet router. If something is eating the whole pie, there are mere crumbs for anything else.
There is nothing wrong with the connection we are providing you.
We take libelous reviews like this very seriously. Our directors will decide on 31 July 2017 whether to cancel your contract with immediate effect or to cancel your service on 31 August 2017.
Meanwhile, we suggest you reinstate your old 2Mb connection.
Best regards,
Not only do we have 24x7 support. We also have 24x7 monitoring of social media...
Here is your current traffic graph:
http://www.cape-connect.com/smann/SM1.png
You are regularly downloading at well over your 5Mb connection speed. At the moment a device called "Samantha" is downloading via both IPv6 and IPv4 to the tune of nearly your entire available queue.
http://www.cape-connect.com/smann/SM2.png
We are providing you with a 5Mb upload and 5Mb download fibre connection. If you are using ALL that available bandwidth on one device, nothing else will be able to work or stream or go anywhere on the internet.
Streaming requires between 5 and 25 Mb to work effectively, depending on which streaming service you are using.
In addition to the Samantha device, you have two Androids and one iPhone also connected and using bandwidth.
To put it simply: We provide you with a "pie" of internet. That is divided up among whatever connects to your internet router. If something is eating the whole pie, there are mere crumbs for anything else.
There is nothing wrong with the connection we are providing you.
We take libelous reviews like this very seriously. Our directors will decide on 31 July 2017 whether to cancel your contract with immediate effect or to cancel your service on 31 August 2017.
Meanwhile, we suggest you reinstate your old 2Mb connection.
Best regards,
So I have emailed multiple replies and not gotten one response. Why is it you only answer on this platform???? And just telling me you cancelling my contract. Where is your customer service????
So I have emailed multiple replies and not gotten one response. Why is it you only answer on this platform???? And just telling me you cancelling my contract. Where is your customer service????
Kindly cease and desist from making defamatory comments that we can prove are untrue.
You know full well that the support staff have responded to your tickets and that one of the directors will contact you during our normal working hours on 31 July 2017.
Best regards,
Kindly cease and desist from making defamatory comments that we can prove are untrue.
You know full well that the support staff have responded to your tickets and that one of the directors will contact you during our normal working hours on 31 July 2017.
Best regards,