Very disappointed

I have generally been very satisfied with the prompt service provided by your company. However, I recently encountered an issue with my canvass order. I initially selected the pick-up option, intending for a friend in Cape Town to collect it on my behalf. Unfortunately, my friend was unable to do so, prompting me to inquire about changing the order to delivery.

After a day or two, I received a response indicating that I needed to pay for delivery, which I did immediately last Thursday. Since then, I have not received any further communication regarding my order. I have sent multiple emails seeking updates, but I have yet to receive a response.

I would appreciate receiving the items I have paid for, as this situation is quite disappointing. As a regular customer, I find it unacceptable to be treated in this manner. If this issue is not resolved promptly, I will have to reconsider my support for your company.