Terrible service. *********** staff. Don't use them.

Absolutely terrible service

I was there on Monday 7 Jan 2025 to collect and there was an error with my order (Diplicate prints of only 3 of my 6 images) and I was told it would be corrected and put on rush order for collection (Yes they had the audacity to ask me to collect again after their mistake) on Tuesday however, I have not received any other notifications other than it being printed.

I am a first time customer and I really am utterly disappointed with this company. Everything that possibly could go wrong, went wrong.

1. I had technical difficulties uploading the images. 2. I was stressed about said difficulties and was advised all will be well and that I should just email the images. 3. Checked in with them and there was no response to about 3 of my mails. I was afraid they would get the order wrong. 4. I ordered 11 Dec 2024 in time for collection before Christmas but received the notification too late to collect so my gift was non existant. 5. Came to collect 7 Jan only to discover duplicates were printed. 6. Was advised to collect Tuesday but no "ready" notification. No other communication. Nothing. Today is Thursday.

Please hire more competent staff because this is honestly just embarrassing for you. Customer service is non existant. This is what I get for taking a chance on a company.