Shocking service and no communication .

Hi there .. I’m posting here out of desperation. I have been given the run around for over 10 days now regarding a canvas order. You do not respond to my emails, you do not answer your phone… I have purchased from you over 10 times already.. and this time I’m experiencing complete and utter incompetence.. I placed an order for AO canvases to be printed. Four days later, I was told that the order number I gave has been used. On my profile online, it says the order is still unfulfilled. Which I do not understand. I then responded to the email providing them with a new order number And asking whether they can use the We transfer that I have done.

I still have not gotten answer. I eventually phoned after many attempts as it tells you to be patient and then the line goes dead. I was then told you please send the order through again via we transfer with the new order number. I now get a reply from Melissa Hendricks saying that the designers are waiting for my order and quotes and order number that I have not provided you guys with. This is now 10 days later and I’m no closer to when I started. i’ve been trying for the last hour to phone put on hold and then get cut off. Incompetence at its worst. What is the client supposed to do if they’re not getting emails dealing with a problem and not answering the phone for such a large company the service is shocking . I’ve asked that a manager phoned me, but to no avail.

Please can a manager phone me regarding my order…