Shocking service and failure to meet deadline!

What a terrible experience! Order placed on the 28th November for decor required for a 21st celebration on the 13th December which never arrived, even with the assurance that they understood the deadline. Numerous attempts to get hold of them telephonically and via email go unanswered. I demanded a refund only to receive an email yesterday to say that the order is on its way (1 week late).

If I had seen all the bad reviews before I would never have used this company.