Replacement of bad quality book

I ordered 2 books of our holiday. Order #295139. One was not up to standard. See pics. Canvas and More agreed to reprint. Upon enquiry as to when I would receive the replacement book, suddenly all has gone quiet. Don't know how this passed QC. Anyway, let's give it a bit of time and see. But the enthusiasm to replace the faulty book is certainly not the same as that of the original order.