Pathetic Service

I'm writing with utmost frustration because you don't respond to emails and if you do you send an email just to tick the box. I've been given the run around since the 2nd week of November 2025 when I received my order and every canvas the pictures was off that I can't hang., I complained and was told I need to pay for courier if I needed a reprint, I paid. Then I sent an email indicated my requirements, I received a mock which I approved, when I asked about the status of my delivery via email on Monday because I was clearly forgotten, on 09 December 2025 I received courier details, I received my order on 10 December 2025, AND I OPENING I RECEIVED THE EXACT ORDER WITH ALL THE ERRORS AS THE 1ST. I emailed and got no response, I called spoke to the designer on 11 December 2025 who indicated he clearly remembers my order and it's still on his desktop meaning it wasn't even processed, he mentioned he will follow up. I haven't received any feedback. These people don't answer the phones or reply to emails.