No transparency regarding updates on my ongoing order

I ordered from Canvas and More on the 2nd of August. The website stated that they're closed for collections at the branch from the 1st until the 4th of August. I called them on the 4th just to follow up on things and to check on the progress of my order. I was told the pictures have been printed and I should wait for 3 - 5 days for the production team to complete the process. I was also informed that updates will be sent out via email. To date there has been no updates I called them today and was told that now production is stating it takes 7 days and not 3 - 5 days. This was not mentioned in any emails or the online platform instead I was only told when I called. I'm disappointed in this service as this is not how they usually operate, last time I ordered there were no issues and my order came out quicker.