No longer the go-to for printing

After receiving excellent quality printing time and again from Canvas & More in the past -- canvases and photo books specifically -- I'm very disappointed with my recent experience.

I ordered two different photo books and three 40 cm x 30 cm photo collage prints to fit frames of that size six weeks ago. When I received the photo books, the printing was much too dark and the 3 prints had been enlarged and cut very crudely on one side so that they didn't fit the frames -- the whole print was off-centre and had no border on one side. So I requested that the books and the prints all be reprinted.

The photo books were reprinted (only after several email and WhatsApp reminders, as the reorder had seemingly been forgotten about) and were definitely better than the first attempt, but were delivered without the 3 x prints. I followed up and was told that the printers hadn't realised the 3 prints also needed to be reprinted, despite me sending photos of the problem via email and WhatsApp along with photos of the dark photo book pages, and these issues all being acknowledged.

So the reprints of the 40 x 30 cm prints were delivered a few weeks later, but all three were enlarged and crudely cropped on the left side yet again -- identical to the original ones that were sent -- so they still would not fit properly in the frames. I again contacted Canvas & More via WhatsApp and email and sent photos of the first printing attempt and the second attempt and explained the problem again. The person I was in contact with said that she would personally go to production and check that the prints were done properly this time.

I received an order from Canvas & More two days ago, but it wasn't the three prints I'd been expecting -- instead they sent another photo book. I still don't have the three prints.

After so many emails and WhatsApp messages to try to sort out the issue, I've given up trying to get the 3 prints I've been waiting for for the past 6 weeks.