MJ
Martin J

1 reviews | Active since Sept 2023

21 Aug 2025, 13:14

Don’t order from these sharks

What a shambles. Not sure where to start.

1. Paid for an express service only to be told that it applies only to production that is not measured in working days but working hours. Who does that. So am I as the customer meant to divide working hours by 48. Express apparently is meant to reduce to in half - not meaning 24 hours as per normal but presumably x number of days. 2. Repeated calls to their customer care line “more aptly to be named “ 7 circles of hell” for long waits that just cut off 3. Finally spoke to self important and agitated human who felt that their weird system should be very clear for all from their website. 4. No apology. No attempt to suggest a solution to time sensitive delivery. Just a FU atttitude. Well FU

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Replies (1)
MJ
Martin J's update21 Aug 2025, 14:58
Reviewer Update
So often it’s not how companies mess up, but how they solve those issues. Melissa Hendricks took charge of the situation replies with clarity and got my express order deapatched to reach me. I am thankful for her intervention.