Disappointing quality and non existent customer service

I recently purchased a 2-for-1 special, and my experience has been extremely frustrating from start to finish. First, the company sent me only one upload link instead of the two I was supposed to receive. Then, I was asked to send the additional photos via email. I did so, but then my order was placed on hold without any clear explanation.

I've also had multiple questions about delivery that have gone unanswered. It's been incredibly confusing, and it would be much easier to deal with a single point of contact rather than being passed around to several different people. I think this is now the fourth person I've had to communicate with.

After a bit of back-and-forth, I finally received my prints—and I am extremely unhappy with the result. The agent clearly ignored my instructions and even distorted the images, which is such a rookie error! Given this, I am now asking for a new upload link so I can submit the images myself without distortion and I would like a replacement batch to be printed.

Worse, these photos were a going away gift for my sister who is immigrating. I have now completely missed them, and they will not get their gift from me now to take with them. Very disappointing for both parties, and lots of added stress. Shipping would cost me R150, if I had been able to get them there on time.

I haven't had replies to any of my several emails. The overall communication from this company has been appalling, and the lack of attention to detail is deeply disappointing. I will not be using them again.