Communication difficulties

I have such a difficult time with you now. I know it is a busy time but please assist me. I orderes gifys for on the 28th of November 2025. My order number is #297023. Since there is no way I can track the status of my order I contacted the business on which I discovered that I accidently entered the incorrect email address. This was entirely my mistake as it was a "r" entered instead of a "t". Now the employees keeps on refering me to another employee who sent me mock-ups which I never received since my email was incorrect and they sent me a screenshot of the email that bounced back. I do not understand how they could not see something is wrong, since I do get all the promotional emails on my correct number. Now my issue is I cannot reply to this person or contact him since I do not have an email to reply to. And it seems like this is not being understood well. I needed the gifts for our party on the 16th which now seems impossible due to the busy time and lack of communication. Can someone please assist me in this regard since I would really prefer to get my order. If this cannot be resolved I would kindly request that my order be cancelled and my money refunded so that I can buy other gifts. Kind regards.