CANVA PRO - NOT UNLIMITED USUAGE AS WE UNDERSTOOD - VERY UNHAPPY USERS

WE ARE VERY UNHAPPY WITH OUR SUBSCRIPTION TO CANVA PRO. WE PAID R900.00 IN ADVANCE FOR THE YEAR ON 6 AUG.2026 AND UNDER THE IMPRESSION THAT THIS WILL BE UNLIMITED USUAGE. TO OUR SURPRISE SINCE LAST WEEK WE RECEIVED THIS MESSAGE WHEN WE WANTED MORE DISIGNS OR ADD ON TO CURRENT DESIGNS FOR OUR BUSINESS: Unfortunately, I can't generate that for you for another 3:26. If you'd prefer not to wait, you can increase your limit. We can still keep chatting in the meantime. SO ACCORDING TO CANVA PRO - WE REACHED OUR MONTHLY LIMIT. SO IF I MAY ASK - WHY THEN IF THERE ARE STILL LIMITS ON USUAGES ON CANVA PRO - DO WE HAVE LIMITED USUAGES?? FROM WHAT WE UNDERSTOOD IS THAT WE WILL RECEIVED UNLIMITED USUAGES. PLEASE ADVISE ON THIS, BECAUSE IF THIS IS THE CASE, THEN WE MIGHT AS WELL JUST WORK DIRECTLY FROM CHATGPT AND NOT USE CANVA PRO ANYMORE BUT THEN WE WOULD LIKE OUR MONEY BACK - AS WE WERE MISLEAD IN THE INFORMATION RECEIVED FROM CANVA MANAGEMENT/ADMIN.

NEXT THING - CANVA MAKES IT IMPOSSIBLE TO COMPLAIN TO A HELPDESK OR ANY ASSISTANCE ON THE PROGRAM ITSELF. WE HAVE TO RENDER TO HELLOPETER TO BE HEARD. WHY IS THIS? IS IT MAYBE DUE TO THE FACT THAT MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEMS AND CANVA DOES NOT WANT TO DEAL WITH THE COMPLAINTS? WHY DOESN'T THEY HAVE A HELPDEKS EASY TO ACCESS WHEN NEEDED?

PLEASE ADVISE ON THIS URGENTLY.

ISABEL JV VUUREN