Worst service and communication I’ve ever experienced

So firstly their lack of communication is terrible!!! I had to nag and beg for a tracking number just to find that there was a courier mishap! I told them that their lack of communication was disappointing and I am unsatisfied with their service . My product was paid for and promised to arrive before Valentine’s Day 2018! Today I receive a message to say they’ve canceled it and will refund me instead because they don’t want unhappy customers! I told them that I’d be a happy customer if I receive my parcel on Tuesday the 13th as promised after the mishap! They then send me a long message about client - staff bullying which I have proof did not take place as they forced me to thank them for something I did not receive? I’m still waiting for my refund it wouldn’t be a shock if I lost my money too! Stole my design stole my product and busy *****ing my cash.! Disgusting!