WORST CUSTOMARE SERVICE EVER

I originally ordered 8 mugs from Candywrap through Groupon on the 03rd December 2014. In the beginning everything went well. I had to wait 11 days before I got the previews. I specifically told them several times that these mugs were Christmas Gifts to my family and therefor it was extremely important that I have them by Christmas. The mugs arrived in time, but 4 of them were broken. After a major battle and complaining to Groupon and on Hellopeter I finally got hold of Tara. We agreed that they would reprint the mugs instead of a refund. After several weeks of promises of when the mugs would be delivered, it finally arrived on the 03rd February - this is after agreeing on the 24th December that they would reprint them and 2 months after the original order. Guess what ? 2 Mugs were damaged. One had a scratch and one was chipped very badly. The scratch was actually small so it wasn't a problem, but the chip is rather big and completely unacceptable. I immediately informed them of this and Tracy said she was unsure as to how we need to proceed as they will not reprint the mug. They now ignore my emails completely - although it is being read. COMPLETELY USELESS !