Standard Bank Stole my money

<p>On the 16th July 2017, Sunday, i went to deposit money at Standard Bank Atm at Canal Walk, the first batch went through and when i inserted the 2nd batch the machine took in the money and cancelled the transaction while my money was inside and gave out a Money Jam receipt, when I called standard bank call center they asked me security questions about myself which I know were accurate but their system seemed to know ME more than I know myself and they told me i failed the security questions and therefore i must come inside the bank, I went inside the bank the following day driving a long distance from work only to be told they will only be able to give me results after 5 working days, I knew deep down that these people were stalling so that I dont get my money back and I was right, they came back to me after tons of calls asking them about the progress as I needed the money and their ATM technicians came back to tell me that the moeny they found inside the was R1500 less than the money that I claimed had jammed. Now it is my word against STD banks ATM technician's, I am really disgusted at how a big bank like this can take advantage of the people to are working so hard to earn a living. I am taking my money out and would rather go to Capitec, I have had a Savings account with them for years I never lost even 5c unaccounted for. Good luck to the rest of the people who bank with this bank, I have been warned by many people until I saw for myself how they treat people. Thank you Standard bank never again will i bank with you i have leant a big lesson. </p> <p> </p> <p>I am in IT, update your business Specs that when the ATM machine finds trouble with money inserted it should not close the money slot but give back the money to the customer and then show the error message on the screen, NOT take in the poor peoples money then give an error receipt afterwards, this is broad day *******.</p>