Pathetic service

On the 15th of August 2017 my friend and I decided to go to Canal Walk .We arrived at Canal Walk at around 19:15pm and parked on the level of 'Entrance 10'. All we wanted to do was have dinner and depart at 20:00pm to fetch a friend of ours from work .

After paying for our parking ticket , we walked out 'Exit door 10' and to our suprise we were greeted by Canal Walk security staff and 'Empire Support Management team' .

We enwuired about the situationa dn we were told by both Canal Walk security and Empire security that they were busy doing safety and security checks and that we were not to leave the premises. We were told to wait 25 minutes.

My friend and I were irritable but happy to wait as security checks are done to ensure our safety(public).We took a walk in Canal Walk and came back after 25 minutes and we were told that security checks are still on going and that we should wait 15 minutes. At this point, I was ****ed off because we were not properly briefed as to the exact problem.

However, we were told by other members of the public also waiting to leave Canal Walk that a travel bag was left unattended and that they think that it could be a bomb scare. I could believe that because once before I was in Canal Walk and there was a bomb scare and people were evacuated out of the building.

A little while after, we were told by Canal Walk security to walk down the escalator and to remain downstairs in the building until the procedure was completed.

It was almost 21:30 now ...I was frustrated. Once everything was completed. We walked upstairs and we were given no report.

Pathetic service from staff.No empathy or compensation was given to people waiting to leave Canal Walk.

This is definitely something that cannot be swept under the carpet.