Lies and deceit from such big brands

So for the last few days I have been trying to get a refund from Uber Eats. The Canal Walk branch manager(inside) claims that they never recieved the order yet my payment was taken order was clollected after my scheduled pick up time. And they shifted the blame to the Century City Shell branch. Uber eats is currently refusing to give me my refund I am done with KFC, cause even the their customer service has yet to come back to me after logging an email two days ago. Customer service has lost its value and priority.