Disgusting Customer service/ethics

Item: Canal Walk Shopping Centre
Rating: 1

Hi friends, just want to share what recently happened to me at CW Shopping Centre. I was walking when all of a sudden there was a huge commotion behind me. Two CW security guards came running up behind us like a herd of wild buffalo and literally ran me to the ground. The force was so intense it spun me around and flipped me flat on my back! The speed at which they ran me over was also so bad I slid across the floor and landed up in front of the Edgars entrance. Luckily Sanaa managed to stabilise herself however I was not as fortunate. The two security guards saw me fall, looked at me hitting the group and simply continued chasing after whomever they were after with no regard to the consequences of their actions! They left me there for dead to be honest. Heaven forbid I broke my back or neck. CW Ops Management (guy named Yasser) was informed and they sent a wheelchair to transport me to the medic (at this point I could no longer walk). The medic briefly examined me and I was informed to call an ambulance to take me to hospital (at my own cost mind you!). I spent 6 hours there that evening... which included being examined and having various tests done. The pain was so severe I was literally in tears and could not stand even sitting was unbearable. Please note CW NEVER contacted me to check on my wellbeing. They never personally contacted me to even extend an apology. My hand, wrist and back was seriously injured 2 weeks ago and I have still not recovered!! Contact was made to CW to report the incident and submit a claim for the doctor bills. All the necessary procedures were followed from my end with only one request that C**** Walk take responsibility for what happened and settle any medical bills incurred as a result of their negligent staff. I want you all to know the following : 1) CW Ops manager at the scene of the incident (Yasser) gave me incorrect contact details for reporting. Very suspicious!! 2) This was reported to CW management the next day I have not received feedback reg this. 3) CW CEO was included, I have never received any feedback/confirmation of receipt from him either 4) CW refuses to settle my hospital bills and have rejected my claims 5) CW has yet to make the video footage available to me. And have now claimed they are unable to do so. Complete *******! 6) CW never responded to emails unless prompted by Sanaa/myself (unprofessionalism shocking). I ask you guys this… do you think it is okay by any standards? Do you think it is okay that I have to spend my personal savings on doctors’ bills because of their negligent and unprofessional staff?? What would have happened if it was some old lady who could have broken a hip or worse? Please help me share this guys. I think their behaviour and lack of empathy considering the cir***stances surrounding the incident is unprofessional, unsympathetic, highly ********* and simply unacceptable. Please share guys. Thanks, Malikah #c****walk #cw #unacceptable #irresponsible #shocking #injuries #c****walksecurity #unhappycustomer

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