Disappointed

I was in the mall on Sunday (2022.10.30) at the Samsung Flexperience stand. As I backed out, I didn't see that someone spilled something on the floor & I slipped & fell. Someone from the crowd helped me up. I saw a lady approaching with a mop. I then went to look for my daughters as I thought I was okay. We waited until after the draw, went to Krispy Kreme & then left the mall. Still thinking I was perfectly okay. I paid my parking ticket & as I got into my car to drive, I felt that my back is hurting & did not want to risk driving, with my children in the car. I asked my daughters to see if they could see any security, which they didn't. I called my sister to inform her and she arranged that someone would come and collect the girls & I at the mall. I contacted parking management, I spoke to Ebrahim, I told him that I fell inside the mall and wanted to know if I needed to purchase a second ticket as I would not be out before the time limit and he informed me that he would meet me outside when my people arrive. They arrived, but I was not able to get hold of him, but spoke to a lady and she then arranged that the gate could open. I then contacted the info desk, as centre management is closed weekends. I informed the lady what happened & also that I am on my way to have it checked out. The call, however, disconnected. I emailed a picture of how my back looked just after the incident. Also proof that I received medical attention, I went for xrays and sprained my back. I then started getting pins and needles, Dr. then informed me that it was a pinched nerve.

Lusanda from security contacted me a few times to find out details such as what I wore, what time this incident happened and what time went through the boom, etc, but nobody ever got back to me. What upset me the most was, upon contacting Centre Management, Sasha told me that the report says that I fell after it was mopped up, to which I asked how would I then know what colour the liquid was? I noticed the liquid on the floor, after I fell. Fact is, even if it happened before or after, the lack of compassion at that stage just irked me. I was then asked if I didn't say I have Medical Aid, which I did and which I pay, this was not the issue. It is the fact that the mall didn't even attempt to reach out to me. She also said that I did not report the matter, to which I responded that I thought I was okay, until I got to my car, where after I called parking Management )My phone automatically records any calls, so I even have proof that I contacted parking management & info desk) I also asked her if the parking area is not still part of the mall's premises, as I was there when I made the calls. I did not get a response to this. I know that accidents happen, I just feel like the incident could've been handled better. Not even a get well soon card from the mall, meanwhile I don't even know how long I will be experiencing issues with my back. I am really disappointed. Needless to say, I have not been back to the shopping centre.