BAD MANAGEMENT

Please note I was at Canal Walk last night & I am a loyal customer of the Mall Last night I had the worst experience, I came out of the mall & paid my R9 ticket, I had a trolley with me with shopping and when I came out wanting to put the groceries in my car, the ticket blew away & I decided to drive to the boom & press the help button to explain what happened.

I have NEVER been so embarrassed in my life!!! Zaan the guy at the boom which I did not recognize, as the person usually there is very friendly. The lady asked this guy to make the call to let me through or not (Really? Making me feel like a ******** & then I asked for the manager, which I explained the situation to & he did not use COMMON SENSE at all, just threw the rules at me & don’t understand accidents do happen & the wind was pretty strong last night. We in November, the wind does pick up late afternoon side. That is besides the point, I believe he should have had more empathy. Canal Walks customers are ELITE people & this should not be happening to any customer. I could go into more details, but don’t have the time to explain everything. For example there was an incident with me on the 15th of August 2023, where the same thing happened. I came out paid my ticket, had packages with me & I received a call from my DAD, which was an emergency call about my MUM being injured. I just could not find the ticket, as I was shaken by the call & had to get home immediately. I drove to the boom & explained that I received an emergency call & cannot find my ticket, without a question they opened the boom for me. My MUM passed away that evening. THAT IS EMPATHY TOWARDS CUSTOMERS, whoever was behind that boom that night.

Christopher Charles America is the assistant manager, who should not be in that position as he cannot use his common sense & clearly does not know the clientele at Canal Walk. He treated me like a ********, using incriminating language like “the customer CLAIMS that her ticket blew away” Ebrahim Jacobs, I believe is the Manager, who was off duty at the time the incident happened should not leave *********** people like Christopher Charles America in charge. It is about moral & value the staff is adding to CANAL WALK & I think it is utterly important who you leave in these positions to deal with customers. I would hate for something like this to happen to another loyal customer.