Poor customer service and very unprofessional

I am writing to formally lodge a complaint regarding the unacceptable customer service I experienced today with your Pretoria office receptionist, Nina.I called to request an update on the progress of my claim. Instead of providing assistance, Nina instructed me to simply leave my details or call back in three days, as the attorney was unavailable. When I expressed concern over repeatedly receiving the same standard reply and mentioned I would prefer to visit the office to get clarity, she abruptly told me I was not allowed to visit.Furthermore, when I asked her to wait so I could finish explaining my concerns, she rudely accused me of being rude to her.As a client, I expect to be treated with basic professional courtesy. Nina’s dismissive attitude, unwillingness to let me speak, and overall poor customer service do not reflect well on your firm.I request that management review this call and address this behavior. I also request that my assigned attorney contacts me directly with an update on my file.