A MONTH LATER: NO PRODUCT AND NO REFUND

A MONTH LATER: NO PRODUCT AND NO REFUND

I would absolutely NOT recommend Camera Warehouse based on my experience.

I placed an order a month ago for milk containers for my Eufy breast pumps. I exclusively pump, and my expressed milk is my baby’s only source of food, so these milk containers are an essential item that I urgently need.

After placing and paying for my order, I waited an entire week with no feedback or meaningful update whatsoever. I eventually had to phone Camera Warehouse myself to find out what was happening.

During that first call, I specifically explained that I urgently needed the milk containers and asked them to please let me know if there were any stock or availability issues. I made it clear that if there was going to be a problem supplying them, I would rather receive a refund immediately so that I could purchase the milk containers elsewhere.

I was instead told by Keith that the ETA would be approximately two weeks, so I waited based on the information I was given.

Two weeks came and went.

Now, a month after placing my order, I have: • No milk containers • No delivery • No proper feedback • And no refund

I eventually requested a refund on 3 September, and I am STILL waiting for that too.

What makes this particularly frustrating is that I was upfront from the very first follow-up about how urgently I needed these items. Had I simply been told there were stock or supply issues, I could have requested my money back and purchased them elsewhere instead of wasting weeks waiting for an order that never arrived.

At every stage, I have been the one having to follow up. A customer should not have to continuously chase a company for an order they have already paid for — and then have to chase them again just to get their own money back when the company fails to deliver.

A month later, Camera Warehouse has my money, and I have absolutely nothing to show for it.

Extremely disappointing service, communication and handling of this order. Based on my experience, I would not recommend Camera Warehouse and certainly would not feel comfortable ordering from them again.