kN
keith N

1 reviews | Active since Jan 2017

24 Apr 2023, 17:42

Wrong fuel. Pathetic service

Visited the outlet on the 21/04/23. Asked 10lt petrol and fill the tank. Attendant Thabo fills 10lt diesel. Passed the onto me. Says he's never wrong. Called the supervisor Andile. He's no help, clueless. I paid for something, I'm not gonna use, believing that the issue would be resolved the next day, after these honourable members , sort things out. Returned on the 23rd, Andile on leave and another supervisor (Ramadhan) on duty.. so I had to explain everything to him, only to be told , he,LL relay the issue with the manager. I asked for the owners details and was told won't engage with customers. I tried calling the station many times, no answer. Even called the alternative number, which goes to Seacrest properties. As I drove away from the station on the 21st and 23rd, the supervisors and attendant share a joke and laugh. Seems like the owner, has no interest in the business.

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Replies (1)
Caltex South Africa
Caltex South Africa's reply28 Apr 2023, 15:21
Official
Good Day 

We hereby acknowledged receipt and will investigate your challenge with immediate effect.

Regards