LB
Loudi B

1 reviews | Active since Apr 2017

13 May 2017, 22:46

Worst customer service ever

<p>Went to go buy a coffee at the fresh stop in Sunward Park. The doors were locked (24h shop), Angus saw us but when we stood at the door she just gave us the cold shoulder. I went to the other window to ask her politely to open the door, it's 10 o'clock and we would love a coffee. She rolled her eyes and rudely locked open the door, walking away. When we said thank you for opening the door she just stared at us... this is one of the rudest customer service I have ever received. Highly disappointed in this service. I love Seattle Co in this Fresh Stop store but this was unprofessional and just rude.</p>

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Replies (1)
Caltex South Africa
Caltex South Africa's reply15 May 2017, 15:32
Official

Good Day

We take complaints very seriously and I can assure you that all complaints receive our top priority. I will follow up on your query.

We value your contribution as a customer and we look forward to welcoming you back to our forecourts.

Regards
Caltex South Africa