WESTSTAR SERVICE STATIONS ARROGANT OWNER

i HAVE BEING FILLING FUEL AT THIS GARAGE SINCE ITS OPENING IN DECEMBER 2017.THE SERVICE STATION IS ON MY WAY TO WORK.i FILL UP FOR R100 ALMOST EVERYDAY.THIS CAN BE PICKED UP FROM MY BANK STATEMENT.ON THE 5TH OF MARCH I FILLED AGAIN FOR R100 BUT ONLY NOTICED ON MY BANK STATEMENT ON THE 7TH THAT THE SWIPED AMOUNT WAS R400.THE NEXT DAY I TOOK A COPY OF THE BANK STATEMENT AND THE POS SLIP WHICH SHOWS THE TIME,DATE AND PUMP NUMBER ON IT. THE SUPERVISOR MADE A COPY AND TOLD THAT SHE WILL REFER IT TO HER BOSS AND GET BACK TO ME.SHE TOOK MY CONTACT DETAILS.DID NOT GET ANY RESPONSE SO I WENT BACK TO THE SUPERVISOR ON THURSDAY AFTERNOON TO ENQUIRE ABOUT THE QUERY.I WAS TOLD BY THE SUPERVISOR THAT THE BOSS WILL ONLY WORK ON THE QUERY ON SATURDAY BECAUSE HE HAS TO MATCH THE TRANSACTION ON THE SYSTEM.SHE DID HOWEVER TELL ME THAT THE BOSS DID PICK UP EXTRA MONEY IN THE MONDAYS CASHUP.I ASKED IF HE CALLED THE IN THE ATTENDANT RESPONSIBLE FOR THE ERROR AND SHE SAID "NO".STILL RESPONSE ALL OF SATURDAY MORNING I WENT TO THE SERVICE STATION AGAIN FOR THE THIRD TIME REGARDING THE QUERY.I SAW THAT I WAS BEING GIVEN THE RUN AROUND.I MET WITH THE MANAGER WHO TOOK ME TO THE OWNER NAMED DAWOOD.I ASKE HIM WHEN I WILL BE GETTING MY OVERCHARGE MONEY BACK.HE BLANKLY RESPONDED THAT HE WILL NOT BE DOING A REFUND BECAUSE HE HAS TO GO THROUGH TOO MUCH OD DOCUMENTS.I TOLD HIM THAT WITH THE UP TO DATE ENGEN COLLECTION SYSTEMS HE COULD PICK UP THE TRANSACTION IN A SECOND.HE WAS NOT INTERESTED IN SETTLING THE MONEY SO I TOLD HIM THAT ITS FINE AND I WILL BE REPORTING THE MATTER TO ENGEN.WITH ARROGANCE HE TOLD ME TO GO AHEAD.THE QUERY NOW LIES WITH ENGEN CUSTOME CARE.REFERENCE NUMBER FOR THE QUERY IS ********** .CONTACT NUMBER FOR ENGEN IS ********** 436.