FK
FRANCINA K

1 reviews | Active since May 2019

21 Apr 2021, 06:57

Unsatisfied Customer

So today the 21 April 2021 at 06.14 we went to caltex Doornpoort to pour 95 unleaded petrol for R200.00. So the petrol attendant came and poured it so he says and took the money and left without saying he is done whatsoever. Okay then we start the car to see if he is done and if the petrol gauge did not move it still standing still where it was. So we call him to come and tell us if he did pour it, then he says yes but our concern is it did not move at all. Then we asked for management, he came and said it usually does that so we need to drive few kilometres it will move but shocking enough it hasn’t moved. This never happens. We feel ****** by Caltex and we want them to resolve this because we can’t pour petrol but the gauge doesn’t move.

0
Replies (4)
Caltex South Africa
Caltex South Africa's reply21 Apr 2021, 10:29
Official
Good Day
We in receipt of your complaint, and apologize for the inconvenience.
We will be in touch shortly.
Regards
Caltex SA (Pty) Ltd.
FK
FRANCINA K's update22 Apr 2021, 11:49
Reviewer Update
Good Morning Caltex SA (Pty) Ltd

Kindly advice when will i get the response because this is an inconvenience for me. And it seems as if the management of Caltex in Doornpoort don't care. They are stalling and they don't even know if i had more money to refill or not. The management there said they will call me even now am still waiting.
Caltex South Africa
Caltex South Africa's reply22 Apr 2021, 12:13
Official
Good Day
We in receipt of your enquiry, we will request feedback from the Caltex Doornpoort Retailer.
Regards
CALTEX SA (PTY) LTD.
FK
FRANCINA K's update05 May 2021, 06:27
Reviewer Update
Good Morning

It’s been weeks now without feedback, can you get back to me regarding my issue because I went to the garage and the management said he will call me even now am still waiting it is clear that he is not talking me serious. It is very frustrating that I spent my money for the service I never received. Your urgent response regarding this will be highly appreciated.