1 reviews | Active since Jan 2021
Unprofessional Contact
I must say I am very upset and disappointed with Caltex Garage(Freshstop Airport Cape Town) In context this is a warning ⚠️ to all motorists and consumers who use this garage. I drove to this garage for petrol after being given the service I swiped my credit card and on their flexi machine it declined however, instantly I received a confirmation sms from bank confirming transaction.I pleaded and showed them my sms and bank statements confirming this transaction had gone through but they where adamant about it saying they didn’t receive the payment and forced me to pay for the second time using a different flexi machine of which i did and instantly went through with the assurance that my funds will be reversed to my account this has not happened. I contacted my bank numerous times about this issue and they advised me to go back to the merchant and this particular garage is blaming my bank for mistake My million dollar question is why would my bank refer me back to the merchant if they did not receive my payment ? I am going through emotional and physical stress as I have lost some money and I am still losing more time and money trying to recover my double payment. Please beware it happened to me and it can to you To be honest personally I started using this garage due to the fact of ucount rewards as I am an account holder of standard bank but it’s not worth. Don’t be fooled this garage particularly caltex Freshstop Cape Town has unprofessional contact with clients don’t be a victim me
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in contact with you shortly.
Regards
CALTEX SA (PTY) LTD.
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in contact with you shortly.
Regards
CALTEX SA (PTY) LTD.
