Unhappy former customer.
Today i had the the misfortune of a car breakdown, luckily (so i thought, at the time) i was right at the entrance of the caltex garage in witfield on jetpark road, I pulled in, opened my bonnet and proceeded to try locate the problem, it was a little surprising that no caltex employee even ventured a look my way to ask if I needed assistance especially since i was parked right next to a petrol pump. 'that's OK, thought,i guess it's obvious my problem is not petrol related' what i did not appreciate though was Joel coming up to me, ( no hello or anything civilized like that ) and saying 'I hope your car does not leak oil, this is not a workshop!!!!' ( i can generally take a joke but Joel was NOT joking ) I then asked him what he expected me to do with the car, he said i should move it off his property because he'd just cleaned up oil stains (note that He was not offering to help me move the car!) I then told him that i was not impressed by his tone nor attitude and asked to speak to his manager, He said He was the manager and encouraged me so send an email.
I feel that this kind of behavior is totally unacceptable and needs to be addressed before caltex loses any more customers.
We in receipt of your complaint, and apologize for the service rendered.
We will be in touch with you.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, and apologize for the service rendered.
We will be in touch with you.
Regards
Caltex SA (Pty) Ltd.
