They dont Value their customors!

I received a prize from Chevron a tablet on the 16th of March and I wasn't satisfied with it as a result I reported it to Chevron and they got back to me as soon as they could, I must be honest I did take time to reply to them but it was due to a long and hectic Easter weekend. A lady named Alicia Anne Sawyer I emailed her on the 12th of April and said she would get back to me after I sent a long email to her explaining again my dissatisfaction. The prize they have me was absolutely pathetic it's of no value, it's off the marker according to Samsung and I just didn't see any use of it so I asked them to take it back today is the 4th of May Alica is still mute. Is this how you treat customers?