AM
Arthurtone M

1 reviews | Active since Dec 2018

07 Jan 2019, 09:39

Terrible service at Caltex District Six Service Station - Woodstock, Cape Town

On the 24th of November 2018, I went to Caltex District Six Service Station located on number 2 Russell Street, Woodstock, Cape Town to refill diesel in my Dodge Caliber. I asked for diesel and the fuel attendant put petrol instead, i was so lucky that i noticed it before i even started the car. I asked for a supervisor and the guy who claimed to be in charge advised me to fill up the tank with diesel and it would "dissolve" the little petrol that was in the tank, i refused and asked for the owner. He again asked me to do the same and i refused, he then called his mechanic and the car was towed to a garage where they drained all the fuel and cleaned the tank. He put 25 litres in my car for the inconvenience, the car was driving well until i took a trip to Swellendam 5 days later. On my way back, the engine light came on and the car started losing power, it was taken to a garage in Bellville and they diagnosed it on a computer and the fault 2 codes popped up: 1. PCM (P0234 Turbocharger Overboost Condition) 2. BCM (P127E Fuel Pump Control Circuit 2 Open) They told that the mechanics were supposed to put the car on a computer after draining the fuel to check and clear any fault codes, i was charged R960 and took the invoice to Caltex Garage as they were liable. Below is the WhatsApp conversations i had with the owner - Zunoid ( ********** ) [10:31, 12/4/2018] King Arthur: Hi [10:31, 12/4/2018] King Arthur: It’s Arthur the Dodge guy, I’ve given the invoice to Jose [16:19, 12/5/2018] King Arthur: Good day, just following up on my issue [19:33, 12/5/2018] Zunoid Caltex: Hi Been a crazy day today With load shedding and so on I have sent your reports to the mechanic for there opinion Waiting for the response Will let you know [19:48, 12/5/2018] King Arthur: Ok [15:45, 12/7/2018] King Arthur: Hello, any feedback on this? [15:59, 12/7/2018] Zunoid Caltex: Hi Still waiting for the reports [11:27, 12/18/2018] King Arthur: Good morning, it’s been 2 weeks now and honestly I’m becoming impatient [10:54, 12/28/2018] King Arthur: Hello? [10:58, 12/28/2018] Zunoid Caltex: Hi Spoke to the technician last week Sent all your information Waiting for the report Butt as you well know with the festive season Not much gets done Will be in contact as soon as I get the report [11:02, 12/28/2018] King Arthur: We can’t drag the whole year with this my friend, it’s just not worth the time. You know what happened and you’re liable. Pls stop giving me lame excuses, I will come get my money today. I’m sick and tired of you playing hide and sick with me! [11:03, 12/28/2018] King Arthur: If I don’t get that money today I will make all the necessary noise and you don’t wanna let me go there otherwise you will close that business [11:42, 12/28/2018] Zunoid Caltex: Don’t threaten me I’ve been more than accommodating [11:43, 12/28/2018] King Arthur: I’m not, I’m just telling you. I will come get my money today [11:44, 12/28/2018] Zunoid Caltex: No [11:45, 12/28/2018] King Arthur: Then you leave me no choice I feel that i'm being taken for granted and this is bad customer service at it's highest level!

0
Replies (2)
Caltex South Africa
Caltex South Africa's reply08 Jan 2019, 11:04
Official
Good day Arthurtone

I sincerely apologise for the poor service experience you had and thank you for bringing this matter to our attention. 

Will will forward your complaint to the relevant consultant will be in contact with you.

Kind regards
GMCSCWeb


AM
Arthurtone M's update08 Oct 2019, 12:43
Reviewer Update
Hi There.

Almost a year now and my issue hasn't been resolved.