Terrible Experience at Caltex Kingfisher Carwash & Garage - A Warning to All!

Dear Hellopeter Community, I felt compelled to share my recent experience with Caltex Kingfisher Carwash & Garage, and I hope that my feedback can prevent others from going through a similar ordeal. The level of service I received on 16 September 2023 was beyond disappointing, and I believe it is essential for prospective customers to be aware of these issues. I have been a loyal customer of Caltex Kingfisher for several years, regularly entrusting them with my vehicle for various services. However, my most recent visit for a mini valet service left me feeling angry and frustrated. I dropped off my car, as I usually do, with the expectation that it would be handled with care and returned to me in the same condition I left it. To my utter shock, when I picked up my car later that day, I discovered a crack on the windscreen. I can unequivocally state that this was not the condition in which I left my vehicle. The wash bay employees claimed that the windscreen was already damaged when I brought it in, creating a he-said-she-said situation. I want to emphasize that I have no reason to fabricate a story about the condition of my windscreen. If it was damaged when I dropped off my car, I would have certainly reported it. Adding to my frustration, the owner, Akona, asked me to explain how the windscreen became cracked. However, I was not present during the service, and I have no way of knowing how this damage occurred. It is incredibly disappointing that the owner is often not at garage, making it challenging to address issues like this in a timely manner. Furthermore, I have observed a decline in the overall management and service quality at Caltex Kingfisher. The new manager is hardly around, and the points counter at the Seattle coffee shop on the premises was off for an entire week. Additionally, there was a recent incident where there was no 95 petrol available three weeks ago on a Friday. I have been coming to this garage for years, but the recent experiences have left me disillusioned, and it appears that this once-reliable establishment is regrettably going backward. I sincerely hope that my feedback reaches the right people at Caltex Kingfisher and prompts them to make the necessary improvements to restore the trust and satisfaction of their customers. Yours sincerely, Francois September