*****ing from Customers

On the 27th Jan my family and I stopped at the Caltex Freshstop in Trichard Rd Boksburg ****id Auto). We bought numerous items from the store including coffee from the Seattle Coffee inside the store. Our transaction was rung up by a gent by the name of Samuel. The transaction was close on R260. The process at the Caltex is when you buy coffee, is for the till slip to be presented to the Seattle counter as proof of payment. The gent who helped us was keen to take the slip to the coffee station for us, but we opted to take it ourselves.

While waiting for the coffee we noticed that R15 airtime (virtual voucher) had been added to our transaction. We we confronted the cashier with it, he said he had added the airtime in error. But here is the thing, that is not possible. The process to add airtime requires 3 steps: 1) Select Airtime, 2) Select vendor (MTN, Cell C etc), 3) Select amount. Now you will agree that it is impossible to go through 3 steps like this, mid transaction in error.

We reported this matter to the manager of the fuel station who said he would investigate. After a week, with zero feedback from the manager, I sent him a message, only to be told that the said cashier was suspended for 3 days and given a written warning, as he had added it in error, and had forgot to charge me for another item, which is a lie. We were not short charged for any item. The cashier was caught, and the manager has done nothing to address this attempted theft.

How many other customers does this cashier or service station de*****?