Scolded for requesting a refund due to food safety concerns at Caltex / Astron Fresh Stop GREYTOWN branch!

I was at Caltex / Astron Greytown 3/01/2025 bought 5 iced cream for me and my family spending R114 in total for the transaction. I found mine to have slimy gunk with a funny smell. I went back in and asked the cashier for a replacement. The rather annoyed cashier pointed me to an Indian lady with regards my issue. the lady said I could take another one and I did.. Unfortunately for me, the second Iced cream also had same issues. Due to food safety concerns I had no other choice but to request for a refund and bought redbull instead. It was at that point where the Indian lady LOST it!! She started shouting at me and telling me how ridiculous i was and how annoying it is that she now has to do my refund and claim for those iced creams I had opened. How would I have possibly known that all the remaining ice creams had same issues? I just remained calm as I was still in SHOCK, confused and DISAPPOINTED at such unprofessional and DISRESPECTFUL behaviour by a representative of such a big brand. I hope management will look into this matter so that no other customer experiences such. I am available on email and telephonically for any further details on the matter.

What a way to start the year!!!