iV
imraan V

1 reviews | Active since Jan 2013

30 Oct 2015, 14:16

refused Service

Went to a caltex service station in Anton Lambede street ( smith street ) in central durban. The service station is small and i had to turn my car in order for my tank to face the petrol pump. After noticing 2 other cars come in after me and being attended to i went into the store to look for a manager.<br> <br> I was told that there is no manager or supervisor. I went out and asked the attendant why i was not being attended to as 2 other customers were seen to who arrived after me. <br> <br> His answer was that because i turned my car he will not fill the fuel. I at this time brought it to his attention that i had turned my car to make it easier for the attendant. He still refused.by this time another attendant wanted to assist me. After explaining to second attendant as to why i turned my car , the first attandant then changes his explanation to say that he had just come back from lunch and did not see me.<br> <br> I drove off<br> <br>

0
Replies (1)
Caltex South Africa
Caltex South Africa's reply30 Oct 2015, 14:50
Official
Hello imivaizie,

Thank you for sharing your experience with us. We have forwarded your complaint to the retailer whom will be in contact with you.

Kind Regards
Chevron Client Service Centre