KF
Kim F

1 reviews | Active since Feb 2018

28 Jun 2018, 09:15

Petrol Tank Filled - Only to have Zero Petrol in the tank!!

27 June 2018 - Wednesday Evening: 18:20 I filled up with Caltex: 96 Van Riebeeck Ave, Edenvale, Johannesburg, 1614. My Petrol tank was on reserve petrol with about 5kms left. It was an urgent fill up.

I was greeted by Friendly staff and asked him to fill up my tank 95' Petrol for my Toyota 2016 Yaris Dark Grey. Upon paying for the Fuel which amounted to: RR451.94 I then added a R10 tip to the card payment as the guy had washed both windows for me. And promptly left the garage, I am woman and driving alone is scary enough business at night, so I headed home. I noticed on my way home the fuel gauge had not changed but figured it might need a few Km's to register. (FNB R461.94 reserved for purchase @ Cltx Universal Filli 27Jun 18:20).

On leaving for work Thursday morning 7:40am. I noticed the tank was still looking poorly and now with 4km left in the tank, started to panic. I stopped at an Engen close to home and asked them to fill up. Thinking it would be a small amount if anything. (FNB R562.20 reserved for purchase @ 603874 Glendower Con 28Jun 07:40).

To my dismay and R562.20 later after a proper fill at Engen Linksifeld, my tank had not been filled the previous night and was left empty as I had thought!!

I am shocked and very angered at the situation, and felt like I had been ******.

I except full compensation for this and will supply Caltex with both the slip received from Van Riebeeck and the one I have from Engen for the following day as proof of this action.

I am extremely disapointed in the Company.

0
Replies (2)
Caltex South Africa
Caltex South Africa's reply28 Jun 2018, 10:00
Official

Good Day
We in receipt of your query, and will be in contact with you shortly.
Regards
Caltex South Africa (Pty) Ltd.

KF
Kim F's update02 Jul 2018, 11:46
Reviewer Update
Thank you to Gary and Rhoda from Caltex who both quickly responded to my issue and have since then investigated the situation and fixed the problem. I am very grateful for their quick responses and avid attention to the case. This is what keeps customers coming back!