AP
Anton P

1 reviews | Active since Apr 2010

14 Apr 2020, 12:54

no refund or replacement after cashier mistake

On Saturday 11 April 2020 i bought a cliq electronic cigarette. The cashier gave me the wrong refill cartridges and when I wnt back today 14 April 2020 Thw manager on duty refused to refund or replace the wrong cartridge as i have already opened it to refil the elctronic cigarete. The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with.

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Replies (1)
Caltex South Africa
Caltex South Africa's reply14 Apr 2020, 16:43
Official
Good Day
We in receipt of your complaint, we will be in touch with you shortly.
Regards
Caltex SA (Pty) Ltd.