AP
Anton P
1 reviews | Active since Apr 2010
14 Apr 2020, 12:54
no refund or replacement after cashier mistake
On Saturday 11 April 2020 i bought a cliq electronic cigarette. The cashier gave me the wrong refill cartridges and when I wnt back today 14 April 2020 Thw manager on duty refused to refund or replace the wrong cartridge as i have already opened it to refil the elctronic cigarete. The managers argument was that no one would buy it now as it was already opened. I find this extremely poor customer service, as the cashiers sold me the wrong product to begin with.
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Replies (1)Caltex South Africa's replyOfficial
14 Apr 2020, 16:43Good Day
We in receipt of your complaint, we will be in touch with you shortly.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, we will be in touch with you shortly.
Regards
Caltex SA (Pty) Ltd.
Caltex South Africa's reply14 Apr 2020, 16:43
Official
Good Day
We in receipt of your complaint, we will be in touch with you shortly.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, we will be in touch with you shortly.
Regards
Caltex SA (Pty) Ltd.
