1 reviews | Active since Mar 2009
Made to feel like a ********. Possible ***** suspected at this station.
I went to Caltex Cedar Road this afternoon to fill the car. Asked for full tank and paid with credit card. The attendant starts telling me the transaction didn't complete, and I must please pay. At this point I have received an email, a SMS and an banking app notification showing the transaction as successful. I refuse to hand my card over again. By now another attendant has arrived, and is telling me the transaction is reversed and I must pay. I show him the notifications. He tells me the bank does not send notifications on refunds. I tell him they do, but I will show him my bank account. I log into my banking app, and show him the transaction is still there. He tells me it will reverse, I must pay again because it's not in their account. I refuse. I tell him to take my car details, and I will return if the transaction reverses. He takes down details from my license disc and reg number, and I leave. NEVER TO RETURN.
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in touch with you.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in touch with you.
Regards
Caltex SA (Pty) Ltd.
