Lost my car for 6 months and nearly died - other than accept responsibility, nothing was done

After an attendant didn't close my bonnet properly, it blew up as I was leaving Caledon. This resulted in a near death experience and losing use of my car for 6 months. The manager of the Caltex was incredibly apologetic and immediately accepted responsibility, assuring us that he would assist and help us resolve the issue.

Then, rather than assist, he ducked and dived our calls, gave us invalid information, didn't follow up, avoided responsibility, and has done nothing at all.

One would assume that the business insurance would have resolved this without hassle if it had been dealt with professionally. This lack of responsibility and culpability in this process and management reflects badly on the manager personally, the Caltex in Caledon, and the Caltex brand as a whole.

I'll never use Caltex again.