tT
tmabea T

1 reviews | Active since Sept 2016

18 Sept 2016, 00:15

KOKSTAD CALTEX FRESH STOP REFUSED VOID

<p>I went to buy a pie & something to drink. I took a tropika to be specific but later changed my mind and asked the cashier (Mcedisi) to void it. HE REFUSED AT FIEST THEN LATER TOLD ME THAT A PERSON WHO CAN VOID AND CHANGE THE DRINK FOR ME WAS AT THE LOCATION. SO I MUST WAIT WHILE HE SENDS HER A "Please call me". I was buffled, all I needed was an exchange but left fresh stop Kokstad without the drink I wanted. I found his attitude & the entire system pathetic. Why open the store when you have no one to authorise a void. He was not even bothered & just told me to wait until the lady respobds to his "please call me message. He was rude & very insulting.</p>

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Replies (1)
Caltex South Africa
Caltex South Africa's reply19 Sept 2016, 15:57
Official

Good day

Thank you for bringing this to our attention and sharing your experience.

We will be in contact with you shortly.

Kind regards

Chevron South Africa (Pty) Limited