VM
Victor M

1 reviews | Active since Mar 2012

12 Oct 2016, 12:12

Items removed from car (Stollen)

<p>Monday 10th October 2016, 14h30 i took my car in for car wash, picked the car just before 16h00. 7 items were missing from the car. All 4 wool mat, 1 plastic mat and 2 water bottle. I only noticed this while i was on my way home, around 17h00. Apon realising this i called in and the manager said i should come the following day. I went to the service station on Tuesday 11th October 2016 and i felt like the manager was wasting my time. He tells me it is not his responsibility that Mats and Water Bottles are missing from my car. He also tells me to look for them. It was shocking... Then the other guy who works at the car wash overheard us talking, and mentioned that the is a mat in the store room which was left outside the previous day. He went to get it, now i have 4 woolen Mats and a 2 water bottles missing and no one wants to take responsibility. And the manager is quick to say he is doing me a favour by even coming out of the store. Shocking response from the manager.</p> <p> </p> <p>Now they say the lady who worked on my car is not in...</p> <p> </p> <p>May i please have my items back... </p>

0
Replies (3)
Caltex South Africa
Caltex South Africa's reply12 Oct 2016, 17:02
Official

Good day

Thank you for bringing this to our attention and sharing your experience.

We will be in contact with you shortly.

Kind Regards

Chevron South Africa (Pty) Limited

VM
Victor M's update03 Nov 2016, 10:08
Reviewer Update

I cant believe you guys... You are now blaming me for not removing the car mat before taking the car to the car wash. Who does that? is the car mat my belongings? Please learn to take responsibility for your own carelessness. Next thing car seats will be missing, and you will still blame the car owner for not removing his belongings in the car... Are you saying your petrol station is not a safe place to take a car for a wash?

VM
Victor M's update03 Nov 2016, 10:13
Reviewer Update

The items were removed by one of your guys, proof to that is that i found one of the missing items at the premises. After i have been told to look around... Imagine a customer had to look for his lost items by himself. Even after that your people still says they din not see any of the items, thats their default answer... even after finding one, they still maitain... worse than the President of this country on denial. One guy confirmed that the mat were lying around after i took the car. My assumption was that anytihing removed from the car would be taken back, and that did not happen...