TS
Tania S
1 reviews | Active since Jul 2020
06 Oct 2020, 11:16
Gratitude for handling a situation that could have turned sour
Friday 02 October, we were en-route to Magalies for weekend performance at the Meat and Eat venue, We stopped at Caltex Karaglen to put in R200 Diesel, the petrol attendant made an error and put Petrol in, instead of Diesel, management was called, and they sorted the situation out within an hour and a half drained the fuel, and replaced what was lost plus some extra, we were treated with respect and dignity and they reassured us Charles would not lose his job, he kept us off the road as there was a serious accident en-route. Thank you to all the staff for the dignified manner you handled this situation.
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Replies (1)Caltex South Africa's replyOfficial
07 Oct 2020, 13:54Good Day
Thank you for sharing your wonderful experience with us, let them be role models to all our service stations. It is always good to receive such positive feedback. I will forward your valuable feedback to the Retailer and his team.
Regards
Caltex SA (Pty) Ltd.
Regards
Caltex SA (Pty) Ltd.
Caltex South Africa's reply07 Oct 2020, 13:54
Official
Good Day
Thank you for sharing your wonderful experience with us, let them be role models to all our service stations. It is always good to receive such positive feedback. I will forward your valuable feedback to the Retailer and his team.
Regards
Caltex SA (Pty) Ltd.
Regards
Caltex SA (Pty) Ltd.
