Formal Complaint Regarding Misfueling Incident at Caltex Spine Road, Khayelitsha

Luyolo Mbiko 7 Sus*** Road, Protea Heights , Brackenfell Cape Town , ***9226 ***

Date: 29 March 2025

To: Hello Peter

Subject: Formal Complaint Regarding Misfueling Incident at Caltex Spine Road, Khayelitsha

Dear Sir/Madam,

I hope this letter finds you well. I am writing to formally lodge a complaint about an incident that occurred on Sunday evening, 29th March, at the Caltex Spine Road, Khayelitsha station, which has caused me significant inconvenience and distress. I am seeking your assistance in addressing the matter.

On the specified date, I visited the Caltex petrol station and requested that the fuel attendant fill my diesel vehicle with diesel fuel. However, despite my clear and repeated instructions, the fuel attendant, identified as Aphile, mistakenly filled my vehicle with unleaded petrol instead of diesel. Upon noticing the error, I immediately informed the attendant and asked for the situation to be corrected. However, he ignored my repeated instructions and continued to put unleaded petrol in my car.

It became apparent to me that the fuel attendant was intoxicated or under the influence of alcohol, as he exhibited signs of impaired judgment, including an inability to follow basic instructions. This made me concerned about both the safety of my vehicle and the overall professionalism of the station.

I then requested assistance from the station supervisor, Lwamnkelo, who was present at the time. Unfortunately, despite my efforts to resolve the issue, no solution was offered. As a result, I had no choice but to leave my vehicle in the custody of the station while I tended to an urgent medical emergency involving my wife, who was feeling unwell and required immediate medical attention.

This incident caused considerable distress, not only due to the potential damage to my vehicle but also because of the medical situation that required my immediate attention. I am extremely dissatisfied with the lack of professionalism and customer care exhibited by the station staff, especially given the serious nature of the attendant’s intoxication and the urgency of my situation.

I am now seeking your assistance to:

Ensure that the misfueling incident is properly addressed and any damages to my vehicle are compensated or repaired.

Request compensation for the inconvenience, distress, and time lost, particularly due to the medical emergency I had to attend to.

Facilitate a formal apology from the station and ensure that measures are taken to prevent such incidents from happening in the future.

Investigate the actions of the intoxicated fuel attendant and ensure that appropriate disciplinary action is taken for his unprofessional conduct.

I trust that you will assist me in addressing this complaint and help me find a fair resolution. Please acknowledge receipt of this letter and inform me of the steps you will be taking to resolve this issue. Should you require any further information or documentation regarding the incident, please feel free to contact me via the details above.

Thank you for your attention to this matter. I look forward to your prompt and positive response.

Yours faithfully,

Luyolo T. Mbiko

Mercedes Benz CDI C220 Silver (CF 334 672)